Our Services

Complete Dispatching & Customer Support for Home Service Businesses

From the first ring to the booked job, EchoFy handles your calls, schedule, and customers — so your team can stay focused on the work.

Smiling EchoFy dispatcher wearing a headset in a modern call center
  • Live Call Answering
  • Appointment Scheduling
  • Customer Support
What’s Included

Everything You Need to Never Miss a Job

Each service is set up around your business, your rules, and your customers.

Inbound Call Dispatching

Every call is answered by a real person in your business name — day or night — and every lead is qualified before it reaches you.

  • Calls answered with your business name and greeting
  • Customer and job details captured accurately
  • Leads qualified by service area and job type
  • Urgent calls flagged and escalated to you

Appointment Scheduling

We book jobs directly into your calendar or CRM, following your availability and scheduling rules every time.

  • Bookings made directly in your calendar or CRM
  • Rescheduling and cancellations handled for you
  • Confirmation calls to reduce no-shows
  • Job details sent to you and your techs

Customer Communication

Calls, texts, and voicemails are all handled with the same friendly, on-brand tone — so no customer is left waiting.

  • Call, SMS, and voicemail handling
  • Missed-call and estimate follow-ups
  • Friendly, professional, on-brand tone
  • Clear hand-off notes for your team

Lead Management

Every inquiry is logged, tracked, and followed up — so more of the leads you already pay for turn into booked jobs.

  • Every inquiry logged and organized
  • Follow-ups on open quotes and estimates
  • Lead source tracking
  • Higher inquiry-to-booking conversion

Daily Reports

Know exactly what happened on your phones — every day — with clear, easy-to-read reports.

  • Daily summary of calls and bookings
  • Monthly performance overview
  • Missed-opportunity insights
  • Advanced reporting on the Scale plan

Dedicated Dispatch Team

A consistent team that learns your business, your services, and your customers — and represents your brand like their own.

  • Trained on US home-service workflows
  • Follows your scripts, pricing, and policies
  • Ongoing quality reviews and coaching
  • Dedicated account manager on Scale

Let’s Keep Your Phones Answered and Your Schedule Full

Pick a package or talk to us about a custom plan for your business.